Resolved Alert: Water Outage Update

Update, February 25, 2021

ALL CLWSC subdivisions now have potable water. Lab tests have confirmed that the water meets all state and federal drinking water standards and can be consumed without boiling. 

Update, February 24, 2021

February 24, 2021

The following communities have had the Boil Water Notice rescinded in these subdivisions. Customers in these subdivisions only are no longer required to boil the water from the tap prior to consumption. The Company has provided the Texas Commission on Environmental Quality with laboratory test results that indicate the water no longer required boiling prior to use. The water may be consumed without additional requirements. 

Update, February 23, 2021 8:31 PM CT

We are pleased to report that effective immediately Canyon Lakes Water Service Company is able to lift the Do Not Drink order that was in effect for the 570 customers in Cypress Springs on the Guadalupe, Lantana Ridge, Woods of Spring Branch and Riverwood Estates Subdivisions. 

A Boil Water Notice is in effect until further notice for your system and you are now able to consume your tap water after boiling.  

As you recall, a Do No Drink Notice was issued for your neighborhood out of an abundance of caution following the unauthorized activation of a well where arsenic had been found back in 2018 at levels which approached the maximum drinking water standard set by the EPA.  The well in your neighborhood remains off-line and your water is being supplied by the Canyon Lake Shores public water system.  

Test results received today show arsenic levels are less than 1 part per billion (ppb), far below the EPA standard of 10 ppb.  This confirms that any water which may have entered your system for the limited time that the well was in operation did not exceed EPA standards.  We will continue to supply the neighborhood with water from the Canyon Lake Shores system and are awaiting further test results for that supply before lifting the Boil Water Notice.   

Information for a Boil Water Notice:

To ensure destruction of any harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes.  The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, we will notify customers directly that the water has been tested and is safe for drinking water or human consumption purposes.