Effective March 30, 2022: SJWTX, partnering with Invoice Cloud, a leading state-of-the-art online payment services company, will be upgrading our online payment system to improve our customer experience.
All customers enrolled in auto-pay before March 30, 2022, will need to re-enroll in the auto-pay service for security reasons.
Online Payment
Paying your bill online is as easy as ever using your checking, savings, or credit card account, including expanded payment options like American Express, Apple Pay, Google Pay, and PayPal. And no more convenience fees! Click the link below to open a new browser window and be redirected to our secure server.
If the payment window does not open, turn off your pop-up blocker.
Payments received BEFORE 5:00 pm will be given same-day credit to the water account. Payments received AFTER 5:00 pm will be processed the following business day.
If your account is locked due to non-payment of a past-due bill, SJWTX will restore service within 36 hours after payment is posted, which could be the next business day. Service will only be restored during business hours.
Auto Pay
No more late fees or forgetting to pay your bill. Sign up today for worry-free automatic water bill payments. As part of our transition to Invoice Cloud, customers will be able to sign up and maintain their auto-pay service.
All customers enrolled in auto-pay before March 30, 2022, will need to re-enroll in the auto-pay service for security reasons.
Pay By Mail
Use these tips for a smooth payment process:
- Do not mail cash
- Make checks payable to "SJWTX" or "CLWSC"
- Do not staple or tape your check to the payment coupon
- Write your SJWTX account number on the check
- Include the remittance coupon (payments without a coupon may experience delayed payment processing)
Mail Checks to:
SJWTX
PO Box 733390
Dallas, TX 75373-3390
Pay-By-Phone
Paying by phone is simple. Please call (844) 798-0492 to make your payment by phone.
Pay in Person
Where:
1399 Sattler Rd. Canyon Lake, TX
(in-office or drive-through window)
When:
8:00 am to 4:30 pm, M-F. Closed on holidays.
You may come into our office or use our drive-through window to make your payment.
Accepted payment methods:
- Cash
- Check
- Money Order
- Cashier's Check
- Credit Card
- Visa
- Mastercard
- Discover
Payment Dropbox
Outside of our business hours, you may drop off payments in our drop box located to our drive-through window. These payments will be posted the following business day. Payments we accept:
- Cash
- Check
- Money Order
- Cashier's Check
Your bill is not mailed from our business office. The post office will not forward your water bill to you if you have a new billing address. If your billing address has changed, please contact our office or send a completed Account Status Change Form to update your account.
New Construction Payments
Please use the below link to pay for New Construction charges and miscellaneous fees. This link should only be used at the direction of the Water Service representatives, all other payments should use the link at the top of the page.
Payment Policies
- Your payment is late if not paid in full by the due date on your bill.
- Accounts not paid by the due date are subject to a penalty of 10% of the bill.
- Accounts not paid by the disconnect date on your bill are subject to disconnection.
- A non-refundable $25.00 fee is required to reconnect service after it has been disconnected for non-payment.
- Any payments returned unpaid are subject to a non-refundable $25.00 returned payment fee.
- We do not mail your bill from our office. The post office will not forward your water bill to you if you have a new billing address. If your billing address has changed, contact our office or send a completed Account Status Change Form to update your account.
Billing Cycles
The Canyon Lake, Bulverde, and Spring Branch service areas maintain two billing cycles. SJWTX determines your cycle by your service location. SJWTX technicians and contracted meter readers read meters monthly. Customers cannot request a specific billing cycle.
Billing Cycle 1
- Meters are read around the 15th day of each month.
- Bills are mailed on the last working day of the month.
- Payment is due on the 15th of the month.
- If payment is not received 10 days after the due date, customers are eligible for service disconnection.
Billing Cycle 2
- Meters are read around the 5th day of each month.
- Bills are mailed on or about the 15th of the month.
- Payment is due on the 30th with variances occurring for months that are less than 30 days.
- If payment is not received 10 days after the due date, customers are eligible for service disconnection.
If your due date falls on a weekend or Holiday, your bill will be due the following business day.
