Billing and Payment

Online Payment

Paying your bill online is easy using your checking, savings, or credit card account. Click the link below to open a new browser window and be redirected to our secure server.

Make an Online Payment

If the payment window does not open, turn off your pop-up blocker.

Our payment processing vendor collects a $1.95 convenience fee for this service.

Payments received BEFORE 7:00 pm will be given same day credit to the water account. Payments received AFTER 7:00 pm will be processed the next business day.

If your account is locked due to non-payment of a past due bill, SJWTX has 36 hours to restore your service. Service will only be restored during business hours.

Auto Pay

Want to pay automatically with your checking or savings account? Enroll in auto-pay and we will automatically deduct the full amount of your bill from your bank account approximately 10 days after your bill is sent.

How to Enroll in Auto Pay

Complete, sign and return the Auto-Pay Payment Application. Contact information is available on our Contact SJWTX page.

Once enrolled, your bill will have "ENROLLED IN AUTO PAY, DO NOT PAY" in the message box of the bill.

If your ACH payment is returned, you will be removed from the auto-pay program and assessed a returned payment fee. You will receive a second notice printed in red ink, and late penalties will apply. SJWTX will disconnect your service for non-payment if you do not pay by the disconnection date on the second notice.

Customers are responsible for contacting SJWTX with any bank account changes.

Pay By Mail

Use these tips for a smooth payment process:

• Do not mail cash
• Make checks payable to "SJWTX" or "CLWSC"
• Do not staple or tape your check to the payment coupon
• Write your SJWTX account number on the check
• Include the remittance coupon (payments without a coupon may experience delayed payment processing)

Mail Checks to:

SJWTX
PO Box 733390
Dallas, TX 75373-3390

Pay in Person

Where: 
1399 Sattler Rd. Canyon Lake, TX  
(in-office or drive-through window)

When:
8:00 am to 4:30 pm,  M-F. Closed on holidays.

You may come into our office or use our drive-through window to make your payment.

Accepted payment methods:

• Cash
• Check
• Money Order
• Cashier's Check
• Credit Card
• Visa
• Mastercard
• Discover

Payment Dropbox

Outside of our business hours, you may drop off payments in our drop box located to our drive-through window. These payments will be posted the following business day. Payments we accept:

• Cash
• Check
• Money Order
• Cashier's Check

Your bill is not mailed from our business office.  The post office will not forward your water bill to you if you have a new billing address. If your billing address has changed, please contact our office or send a completed Account Status Change Form to update your account.

Payment Policies

• Your payment is late if not paid in full by the due date on your bill.
• Accounts not paid by the due date are subject to a penalty of 10% of the bill.
• Accounts not paid by the disconnect date on your bill are subject to disconnection.
• A non-refundable $25.00 fee is required to reconnect service after it has been disconnected for non-payment.
• Any payments returned unpaid are subject to a non-refundable $25.00 returned payment fee.
• We do not mail your bill from our office. The post office will not forward your water bill to you if you have a new billing address. If your billing address has changed, contact our office or send a completed Account Status Change Form to update your account.

Billing Cycles

The Canyon Lake, Bulverde and Spring Branch service area maintains two billing cycles. SJWTX determines your cycle by your service location. SJWTX technicians and contracted meter readers read meters monthly. Customers cannot requesting a specific billing cycle.

Billing Cycle 1

• Meters are read around the 15th day of each month.
  • Bills are mailed the last working day of the month.
  • Payment is due on the 15th of the month.
  • If payment is not received 10 days after the due date, customers are eligible for service disconnection.

Billing Cycle 2

• Meters are read around the 5th day of each month.
  • Bills are mailed on or about the 15th of the month.
  • Payment is due on the 30th with variances occurring for months which are less than 30 days.
  • If payment is not received 10 days after the due date, customers are eligible for service disconnection.

If your due date falls on a Weekend or Holiday, your bill will be due the following business day.